Full Policy Page (Shipping, Return, & Refund)
You can start your returns process in our Returns Portal.
Shipping Policy
Processing Time
We aim to pack and dispatch all orders within 1 business day. We are a small team, so every now and then it may take us a little longer.
Orders placed on weekends or UK public holidays will be processed on the next business day.
As soon as your order is on its way, you will receive a dispatch confirmation with everything you need to follow its journey.
United Kingdom 🇬🇧
Free UK Delivery: Spend over £250 and standard UK delivery is on us.
UK Standard Shipping Tracked (Royal Mail 48): £6.50, 2 to 3 business days.
UK Express Shipping Tracked (Royal Mail 24): £8.50, 1 to 2 business days.
Carrier & Service Level: We ship via Royal Mail for UK orders.
For return and refund instructions, please see our Returns & Refunds Policy below.
International Shipping 🌍
We ship internationally to selected destinations across Europe, North America, Latin America and the Middle East.
We offer two international delivery services, Standard and Priority, depending on your destination.
All international shipments include tracking, and you will receive delivery updates once your order has been dispatched.
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International Shipping Rates & Delivery Times
All shipping rates are in GBP (£). Delivery times are estimated in business days.
Shipping rates and available delivery options are confirmed at checkout.
Delivery estimates begin from dispatch and exclude weekends, public holidays and order processing time. Occasionally, international shipments may experience delays due to customs clearance or circumstances beyond our control.
| Shipping Zone | Standard | Priority | ||
| Europe Zone 1 🇧🇪 🇫🇷 🇩🇪 🇮🇪 🇱🇺 🇲🇨 🇳🇱 | GBP 14 | 2–3 Business Days | GBP 18 | 1–2 Business Days |
| Europe Zone 2 🇦🇩 🇦🇹 🇩🇰 🇫🇮 🇬🇮 🇬🇷 🇮🇹 🇵🇹 🇪🇸 🇸🇪 | GBP 14 | 3–4 Business Days | GBP 18 | 1–3 Business Days |
| Europe Zone 3 🇧🇬 🇭🇷 🇨🇿 🇪🇪 🇭🇺 🇱🇻 🇱🇹 🇵🇱 🇷🇴 🇸🇰 🇸🇮 | GBP 17 | 3–5 Business Days | GBP 18 | 1–3 Business Days |
| Europe Zone 4 🇨🇭 🇱🇮 🇳🇴 | GBP 25 | 3–5 Business Days | GBP 30 | 1–2 Business Days |
| Europe Zone 5 🇦🇱 🇧🇾 🇧🇦 🇨🇾 🇮🇸 🇲🇰 🇲🇹 🇲🇩 🇲🇪 🇷🇺 🇷🇸 🇹🇷 🇺🇦 | GBP 30 | 4–7 Business Days | GBP 45 | 2–4 Business Days |
| Middle East 🇮🇱 🇯🇴 🇸🇦 | GBP 30 | 4–6 Business Days | GBP 30 | 2–4 Business Days |
| North America 🇨🇦 🇺🇸 | GBP 25 | 3–5 Business Days | GBP 20 | 1–3 Business Days |
| Latin America 🇦🇷 🇧🇷 🇲🇽 | GBP 40 | 5–7 Business Days | GBP 30 | 2–4 Business Days |
Customs Duties & Import Taxes
All international orders are shipped on a DDP (Delivered Duty Paid) basis.
Any applicable customs duties, import taxes and fees are included in the final price displayed at checkout.
The price you see at checkout is the price you pay. No unexpected customs charges when your order arrives.
Any international taxes and duties paid will also be refunded when you return your items.
Tracking & Delivery
Every international order is shipped with tracking.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.
Please make sure your delivery address and contact details are correct before placing your order.
Lost, Delayed or Damaged Shipments
If your order has not arrived within the estimated delivery timeframe, please check your tracking information for the latest updates.
If your shipment appears lost or significantly delayed, please contact us and we will investigate the issue with our shipping partner.
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged item and packaging.
You can reach us at support@studio-clint.com.
Returns & Refunds Policy
You can start your returns process in our Returns Portal.
United Kingdom 🇬🇧
Try your piece on at home, just as you would in a shop. If it is not quite right, no problem. You have 20 days from delivery to start your return.
Once your item has made its way back to us, we will process your refund in accordance with your statutory rights and our Returns Policy. A £5.50 return postage fee applies to eligible change of mind returns.
Please make sure your item comes back unworn, unwashed and undamaged, with all tags still attached. Trying it on is absolutely fine. If an item comes back worn beyond a normal try on, stained, washed, damaged or with missing or damaged tags, we may make a deduction to reflect its reduced value, where permitted by law.
Prefer store credit?
Choose store credit and we will add an extra 5% to your balance as a thank you for sticking with us. If your first choice was not quite right, we would rather help you find the one that is.
Need a different size or colour?
Send it back within the same 20 day window and we will exchange it free of charge. If your preferred size or colour is no longer available, you can choose between store credit or a refund.
Ready to make a return?
Start your return through our Returns Portal and follow the steps from there.
Exchanges are there to help you find the right fit or colour, rather than work through the full range. If we notice repeated exchanges from the same order, we may ask you to choose a refund or store credit instead, just to keep things fair for everyone.
International Returns 🌍
Changed your mind? You have 20 days from delivery to let us know.
Try your piece on at home, just as you would in a shop. If it is not quite right, no problem. You have 20 days from delivery to start your return, subject to your applicable statutory rights.
We offer international returns, exchanges and store credit through our Returns Portal.
Return shipping charges vary depending on your destination and the return option selected.
International Return Shipping Fees
| Shipping Region | Refund Return | Exchange | Store Credit |
|---|---|---|---|
| Europe Zones 1 & 2 | £15 | £10 | Free |
| Europe Zone 3 | £20 | £10 | Free |
| Europe Zone 4 | £30 | £15 | Free |
| Europe Zone 5 | £35 | £20 | Free |
| Middle East | £30 | £15 | Free |
| North America | £30 | £15 | Free |
These charges apply to eligible change of mind returns. Any applicable return fee will be confirmed in the Returns Portal before you proceed. Statutory rights relating to faulty or misdescribed goods are unaffected.
Prefer store credit?
Choose store credit and enjoy complimentary return shipping for the destinations listed above.
Need a different size or colour?
You can request an exchange through our Returns Portal. The applicable exchange shipping fee depends on your destination.
If your preferred size or colour is no longer available, you can choose between store credit or a refund, subject to our Returns Policy.
Return Conditions
Please make sure your item comes back unworn, unwashed and undamaged, with all tags still attached.
Trying it on is absolutely fine. If an item comes back worn beyond a normal try on, stained, washed, damaged or with missing or damaged tags, we may make a deduction to reflect its reduced value, where permitted by law.
Ready to make a return?
Start your return through our Returns Portal and follow the steps from there.
A Little Note From Us
We are a small and growing business. At this stage, we are not always able to offer the same flexible return arrangements that larger fashion companies provide.
We are building a smoother international returns process over time, and we appreciate your patience while we work towards it.
For anything else, email us at support@studio-clint.com and we will be happy to help.
Nothing in this policy affects your statutory consumer rights.